Privacy Policy
This notice explains how Trans Africa Safaris obtains, uses and discloses your personal information in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At Trans Africa Safaris, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently.
Definition of Personal Information
According to the Act, “personal information” means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person.
Consent to Use Personal Information
By engaging our services, you consent to your personal information being used in accordance with the guidelines set out in this Privacy Policy.
The Information We Collect and How We Use It
We collect and process your personal information mainly to contact you, understand your requirements and deliver services accordingly.
For this purpose, we may collect information including:
- Your name
- Organisation name
- Contact details
- Passport details
- Travel information
- Any other information that may be required to provide our services
We will only use your personal information for the purposes for which it was collected and agreed upon.
Disclosure of Information
We may disclose your personal information to service providers involved in delivering products or services to you.
We have agreements in place to ensure that these service providers comply with the privacy requirements of the Protection of Personal Information Act.
Information Security
We are legally obligated to provide adequate protection for the personal information we hold and to prevent unauthorised access to or use of your personal information.
We continually review our security controls and related processes to help ensure that your personal information remains secure.
When we contract with third parties, we impose strict security, privacy and confidentiality obligations on them to ensure that the personal information for which we remain responsible is kept secure.
Travel Agencies and Travel Advisors
We only retain the information necessary for the travel agencies and travel advisors who work with us.
This may include their:
- Names
- Work addresses
- Telephone numbers
- Email addresses
- ID numbers and dates of birth, where required
Travellers
Guests email us a client form containing information relating to their trip. We only share information required by suppliers to fulfil the requested travel services.
We keep these documents securely in the cloud or on the relevant client file. Once the client has travelled, the forms are removed from the file or cloud storage, and hard copies are securely shredded.
No company staff member is permitted to forward client information to anyone other than authorised parties who require the information for the purposes stated above.
Your Rights
Access to Information
You have the right to request a copy of the personal information we hold about you.
Correction or Deletion of Your Information
You have the right to ask us to update, correct or delete your personal information, subject to any legal or regulatory requirements that may require us to retain certain information.
How to Contact Us
Should you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the telephone numbers or addresses listed on our website.
This is an abridged version of the Trans Africa Safaris Privacy Policy.
To request the full document, please email res@transafricasafaris.com.